This Refund Policy explains how refund requests are handled for Sober Steps, an instantly delivered digital educational product.
Sober Steps is an instantly delivered digital product. Because access to the digital materials is provided immediately after purchase, refunds are not automatically guaranteed after delivery. Refund requests are reviewed individually if a technical problem prevents access to the product, the product cannot be delivered, or another access issue occurs that cannot be resolved by support. To request help or a refund review, contact support@getsobersteps.com with the purchase email, date of purchase and a short explanation of the issue. We usually respond within 1–2 business days. This policy does not limit any mandatory consumer rights that may apply under applicable law.
Sober Steps is delivered digitally after purchase. Because access to the materials is provided immediately, refunds are not automatically guaranteed after delivery.
When Refunds May Be Reviewed
Refund requests are reviewed individually if a technical problem prevents access, the product cannot be delivered, or another access issue cannot be resolved by support.
Contact support@getsobersteps.com with the purchase email, purchase date, and a short explanation of the issue. We usually respond within 1–2 business days.
This policy does not limit any mandatory consumer rights that may apply under applicable law.